Terms & Conditions

The Agency shall not be held liable for missed deadlines or project delays caused by the Client's failure to provide required materials, approvals, or feedback within agreed timeframes. The Agency reserves the right to adjust timelines and invoice for additional work caused by such delays.

All proprietary tools, templates, frameworks, methodologies, and pre-existing works used by the Agency remain the exclusive property of the Agency. No rights to these are granted to the Client beyond what is strictly necessary to use the deliverables.

Upon full payment of all outstanding invoices, the Agency assigns to the Client the rights to the final deliverables as agreed in the Contract.

Rights are not transferred until full payment is received. The Agency retains all rights if the Contract is terminated due to Client default.

The Agency reserves the right to reference and display completed deliverables in its portfolio, case studies, and marketing materials, unless the Client requests confidentiality in writing before project commencement.

Stock images, fonts, plugins, or other licensed third-party components may be incorporated into deliverables. The Agency will disclose such usage. The Client is responsible for maintaining relevant licenses post-delivery. The Agency shall not be liable for the Client's failure to renew such licenses.

The Client warrants that all content, logos, images, and data provided to the Agency are free of third-party intellectual property claims. The Client indemnifies the Agency against any claims arising from the use of Client-supplied materials.

All prices are quoted in euros (€) and are exclusive of VAT unless explicitly stated otherwise. Applicable VAT rates comply with EU Directive 2006/112/EC. For cross-border B2B transactions within the EU, the reverse-charge mechanism may apply.

Any changes to the agreed scope requested by the Client after Contract signing will be assessed and quoted separately. Work on scope changes will only commence upon written approval and, where applicable, additional deposit payment.

Deposits are non-refundable once work has commenced, except in cases of Agency default. Completed and approved milestones are non-refundable. Consumer withdrawal rights apply where mandated by law.

If you are a Consumer, you have the right to withdraw from a distance or off-premises contract within 14 calendar days of the contract conclusion date, without giving any reason.

Notify us via an unambiguous written statement to [legal@youragency.com] or by post. You may use the following model form, which is not mandatory.

The right of withdrawal does not apply to the following cases.

If you withdraw, we will reimburse all payments received within 14 days of receiving your notice. If you requested services to begin during the withdrawal period, you shall pay a proportional amount for services rendered up to the date of withdrawal.

The Client may terminate a Contract by providing [30 days'] written notice. Upon termination, the Client shall pay for all work completed up to the termination date. The deposit is non-refundable. Any third-party costs already committed, such as ad spend or licenses, are also payable by the Client.

The Agency may terminate a Contract immediately upon written notice if the Client meets any of the following conditions.

Monthly retainer agreements may be terminated by either party with [30–60 days'] written notice, as specified in the Contract. Services will continue until the end of the notice period, subject to payment of all fees due.

Upon termination, the Agency will transfer all Client-owned assets and credentials within a reasonable timeframe. Intellectual property rights to deliverables are only transferred upon receipt of full payment for all outstanding invoices.

To the maximum extent permitted by applicable EU law, the Agency's total cumulative liability for any claim arising from a Contract shall not exceed the total fees paid by the Client under that Contract in the 3 months immediately preceding the claim.

The Agency shall not be liable for the following categories of loss.

Neither party shall be liable for failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, cyberattacks, wars, pandemics, strikes, or regulatory actions. The affected party must give prompt written notice and use reasonable efforts to mitigate the impact.

These Terms and all Contracts shall be governed by the laws of [Country of registration], without prejudice to any mandatory provisions protecting Consumers under the law of their country of habitual residence (EU Regulation No. 593/2008 — Rome I).

B2B Clients: disputes shall be submitted to the exclusive jurisdiction of the courts of [City, Country].

Consumer Clients: disputes may be brought before the courts of the Consumer's domicile, per EU Regulation No. 1215/2012 (Brussels I Recast).

Per EU Regulation No. 524/2013, Consumer Clients may use the EU's Online Dispute Resolution platform.

Before initiating formal proceedings, both parties agree to make a 30-day good-faith effort to resolve the dispute amicably following written notification.

These Terms, together with any Contract or SOW, constitute the entire agreement between the parties and supersede all prior communications, negotiations, or understandings on the subject matter.

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

The Client may not assign or transfer their rights or obligations under a Contract without the Agency's prior written consent. The Agency may assign its rights to a successor entity in connection with a merger, acquisition, or sale of assets.

These Terms are drafted in English. In the event of a conflict between translated versions, the English version shall prevail, unless mandatory local law requires the local language version to take precedence.